1.How to get a quotation
For you can get exact responses quickly. At first, please offer your exact enquiry details to us,we need to know more info for the product name,style,model,and quantity...etc, A Ovay Sales Representative will contact you.

2.How to get sample
For getting a correct purchasing or other business purpose,we offer the sample to test.Normal we use your an effective shipping account of UPS,DHL,FedEx,...etc.,

3. How to order from us
When you get the quotation from our Sales Representative,please send your order list to us by E mail,we will calculate the weight and shipping cost.Our Sales Representative will make a PI for you by e mail.

4.Payment term
We accept wire transfer ( T/T advance ) & western union commonly.because we can run business more quickly.After arranging payment, please kindly fax or email us your wire info or western union receipt and your PI No., that will help us proceed your order more effectively.
If the amount is more,we would like get an irrevocable L/C at sight.we don't accept any check or credit card.

5.About the shipment
It will depends on customer requirement,cost rate,and delivery time.
Goods can be shipped by Express courier like UPS,DHL, FedEx , TNT, etc.,Airfreight, Ocean shipping.
By Express courier,you can get a quickly service,it is door to door,and you can get a tracking number to check the package status online.we will select one best Express courier according to the place. you can get the goods in 3-4 work days.
By airfreight,it is cheaper than Express courier, it is an air port to air port service,We usually ship the goods to you by air freight to your nearest airport,you need offer the paper to clearance customs and pick up goods by yourself,or arrange the forwarder agency service for you whom be appointed. you can get the goods in 7-10 work days.
By ocean shipping,normal it is for a very big order,Operation like airfreight,delivery time in 15 days or more,but it is cheapest.
we will send the waybill info to you by E mail after delivery.

6.About the quality and warranty
We have seasoned QC personnel troop, we have strict quality inspection system from material to finished products. we would like to replace unqualified products after get the return.The time will depends on different sort item.

7. About OEM
Welcome OEM order. you can place order by OEM style to produce your brand or your design products in China.

8. Customer's complaint & advice
Thank for your supporting. For improving our service and products, please feedback to us if you have any advice about quality, price, delivery time, packaging, and handling speed etc. We kindly invite you to share your good ideas with Ovay for new project, you can email us at cellacc@126.com